In this video, we will show you how to access a tool which keeps your compliance up-to-date.

In this video, we show you how to access support coordinators to get more NDIS clients for your business.

This online tutorial explains the process for providers to Bulk Upload Payment Requests in the myplace Provider Portal. For more information on Bulk Claim including a step by step guide go to www.ndis.gov.au/providers

( Title on Screen ) How to end a service booking. Narrator: Welcome to the Ending a Service Booking video tutorial. This short video offers a practical step-by-step guide to ending an existing service booking by updating the service booking end date. You can work through the tutorial at your own pace, pausing the video as we progress. To get to this stage, you will have already created a service booking. Service bookings must be in place for participants who are agency-managed before you can provide support to a participant or be paid for supports delivered. If you need help creating a service booking, there are helpful resources provided at the end of this video. There are two simple steps to ending a service booking. ( Title on Screen ) Step one. Log in to the MyPlace homepage at www.myplace.ndis.gov.au. Once logged in, select the "Service Booking" tile on the MyPlace homepage. The service booking page displays two options, "New Service Bookings" and "View Service Bookings". Select the "View Service Bookings" tile. ( Title on screen ) Step two. Now you're on the "Find" page, there are a number of ways you can search for a service booking. You can search by participant name or NDIS number in the "Find a Participant" box or click "Refine Search" to search by service booking number, status, or initiated by. Enter the details and then select "Search". You can also sort service bookings. Click the "Sort By" dropdown menu in the bottom right corner and select an option. In this example, we can see four service bookings for participant John Citizen. To view a service booking, click the service booking number on the left-hand side. This opens the "View Service Booking Details" section. In the bottom right-hand corner is the "Update End date" button, which allows you to cancel or change the end date of the service booking. To end the service booking, click the "Update End Date" button. Now you're on the "Update Service Booking End Date" section. ( Title on screen ) Important, you cannot backdate a service booking end date to a date before today's date. To cancel a service booking, you can either update the end date to today's date or a date between today's date and the current end date. This will automatically trigger a cancellation. Enter an updated service booking end date. You'll need to enter an amount under "Accrual for Pending Payment Requests" for each line item. This is the total value of supports already provided or yet to be provided within this service booking, which you have not yet submitted a payment request for. If you don't have any payment requests to submit, enter "0.00". Select the reason for change from the dropdown menu. In this example, we will choose Relocation of participant. You must ensure that you discuss any changes and get agreement from your participant before you submit the change. Click the checkbox that says "I declare that this Service Booking has been discussed with and agreed by the participant". Check the accuracy of the updated information and click "Submit". Prompts will ask you to confirm the changes. Once you end a service booking, you cannot reopen or resume it. Click "Yes" to confirm. A green box will appear confirming your changes. To view other service bookings, select "Service Bookings" from the navigation at the top of the page or select the MyPlace logo to return to the homepage. We hope that this video tutorial has been useful. If you require further assistance, please refer to the NDIS MyPlace provider portal Step-by-Step guide found on the NDIS website at www.ndis.gov.au/provider-portal-guides. Refer to other service booking videos and resources at www.ndis.gov.au/service-bookings. Call the National Contact Centre on 1800 800 110 or email the Provider Support team at provider.support@ndis.gov.au.

( Title on screen ) How to edit a service booking. Narrator: Welcome to the editing a service booking video tutorial. This short video offers a practical step by step guide to editing an existing service booking. You can work through the tutorial at your own pace, pausing the video as we progress. To get to this stage, you will have already created a service booking. Service bookings must be in place for participants who are agency managed before you can provide supports to a participant or be paid for supports delivered. Please note: if you are providing supports that require a quote, like assistive technology or supported independent living, you will not be able to edit the service booking. If you need help creating a service booking there are helpful resources provided at the end of this video. There are two simple steps to editing a service booking. ( Title on screen ) Step One. Log into the my place homepage at www.myplace.ndis.gov.au. Once logged in, select the "Service Booking" tile on the MyPlace homepage. The Service Booking page displays two options - "New Service Bookings and View Service Bookings". Select the "View Service Bookings tile". ( Title on screen ) Step two. Now you're on the "Find" page. There are a number of ways you can search for a service booking. You can search by participant name, or NDIS number in the "Find a Participant" box or click "Refine Search" to search by service booking number, status, or initiated by Enter the details and then select "Search". You can also sort service bookings. Click the "Sort By" drop down menu in the bottom right corner and select an option. In this example, we can see four service bookings for participant John Citizen. To view a service booking, click the service booking number on the left hand side. This opens the "View Service Booking Details" section. In the bottom right hand corner, "Update Allocation" allows you to update the quantity or unit price of a support item. "Update End Date" allows you to cancel or change the end date of the service booking. To update the quantity or unit price of a support item, click the "Update Allocation" button. You are now on the "Update Allocation" screen. Here you can update either the quantity or the allocated amount unit price which is a dollar figure. Note: you must ensure that you discuss any changes and get agreement from your participant before you submit the change. Click the checkbox that says, "I declare that this service booking has been discussed with and agreed by the participant". Check the updated information is accurate and click "Submit". You are now back at the "View Service Booking Details" screen. To end or extend a service booking, click the "Update End Date" button. Now you're on the "Update Service Booking End Date" section. Important: Editing a service booking end date could lead to you accidentally cancelling your service booking permanently. For more information on cancelling a service booking, follow the link at the end of this video to the "Ending a Service Booking" video. To avoid accidentally cancelling your service booking, please follow instructions in this video carefully. To edit the service booking end date, without triggering a cancellation, make sure you update it to a future date that is after the current end date If the end date is extended to a later date, no accrual is necessary. The service booking will continue with the existing fund allocation. Enter service booking end date in the future. Select the reason for change from the drop down menu. In this example, we will choose relocation of participant. You must ensure that you discuss any changes and get agreement from your participant before you submit the change. Click the checkbox that says, "I declare that this service booking has been discussed with and agreed by the participant". Check the accuracy of the updated information and click "Submit". A green box will appear confirming your changes. To view other service bookings, select "Service Bookings" from the navigation at the top of the page or select the MyPlace logo to return to the homepage. We hope that this video tutorial has been useful if you require further assistance, please refer to the NDIS MyPlace provider portal Step by Step Guide found on the NDIS website at www.ndis.gov.au/provider-portal-guides. Refer to other service booking videos and resources at www.ndis.gov.au/service-bookings. Call the national contact centre on 1800 800 110 or email the provider support team at provider.support@ndis.gov.au

( Title on screen ) How to view a service booking Narrator: Welcome to the Viewing a Service Booking video tutorial. This short video offers a practical step-by-step guide to viewing an existing service booking. You can work through the tutorial at your own pace, pausing the video as we progress. To get to this stage, you will have already created a service booking. Service bookings must be in place for participants who are agency-managed before you can provide supports to a participant or be paid for supports delivered. If you need help creating a service booking, there are helpful resources provided at the end of this video. There are two simple steps to viewing a service booking. ( Title on screen ) Step one. Log in to the MyPlace homepage at www.myplace.ndis.gov.au Once logged in, select the "Service Booking" tile on the MyPlace homepage. The "Service Booking" page displays two options, "New Service Bookings" and "View Service Bookings". Select the "View Service Bookings" tile. ( Title on screen ) Step two. Now you're on the "Find" page. There are a number of ways you can search for a service booking. You can search by participant name or NDIS number in the "Find a Participant" box or click "Refine Search" to search by service booking number, status or initiated by. Enter the details and then select "Search". You can also sort service bookings. Click the "Sort By" dropdown menu in the bottom right corner and select an option. In this example, we can see four service bookings for participant John Citizen. To view a service booking, click the service booking number on the left-hand side. This opens the "View Service Booking Details" section. In this example are details of the service booking for John Citizen. From left to right on screen are the participant name - John Citizen and his NDIS participant number. The type is a standard booking. The number is the service booking number. The start date of this example is the 26th of February, 2020. And its current End Date - the date the service booking is due to end, is the 15th of August, 2020. Unless there has been a revision to the end date of this service booking, the column "Revised End Date" will be blank. The service booking total is $800. The column titled "In-Kind Program" is blank, indicating the service booking is not linked to an In-Kind program and the Status is Active at the time of this video. Your service booking will look different to this, this is just an example. Underneath "Service Booking Details" will be the support details of the service booking. In this example, "CB Daily Activity" has been entered at the category level which is referred to as Support Budget in the portal as displayed on screen. We know it's been entered at the category level as the "Support Item Number" and "Support Item Name" fields are blank. If there are entries in these fields, the service booking has been created at the line item level. In this example, the Allocated Amount - Unit Price, is $800 and the Remaining Amount is $800. This means that a payment request has not yet been made by a provider. You're all done. To view other service bookings, select "Service Bookings" from the navigation at the top of the page, or select the MyPlace logo to return to the homepage. We hope that this video tutorial has been useful. If you require further assistance, please refer to the NDIS MyPlace provider portal Step-by-Step Guide, found on the NDIS website at www.ndis.gov.au/provider-portal-guides Refer to other service booking videos and resources at www.ndis.gov.au/service-bookings Call the National Contact Centre on 1800 800 110 or email the Provider Support team at provider.support@ndis.gov.au

( Title on screen ) How to create a service booking Narrator: Welcome to the creating a service booking video tutorial. This short video offers a practical step-by-step guide to creating a new service booking. You can work through the tutorial at your own pace, pausing the video as we progress. To get to this stage, you would have already established a service agreement with a participant. One that sets out expectations of the supports to be delivered and how they will be delivered. But before we begin, did you know, if a participant is agency managed, you will need to create a service booking before providing supports to a participant? Without a service booking, you will not be able to submit payment requests to be paid for the supports you have provided to agency-managed participants. If the participant is not agency managed, you should discuss how they will pay for the supports you are going to deliver. There are three simple steps to creating a service booking. Step one. Log into the MyPlace home page at www.myplace.ndis.gov.au. Once logged in, select the 'service booking' tile on the MyPlace home page. The Service Booking page displays two options, 'New Service Bookings' and 'View Service Bookings'. Select the 'New Service Bookings' tile. Enter the participant's last name, NDIS number and date of birth. Then select 'Search'. The next step is to select the service booking type. There are two types available - 'Standard Booking' for funds that are agency managed and 'Plan Managed' for funds that are managed by a plan manager, as specified in the participant's plan. 'Plan Managed' is only available when a provider is managing participant funding. Note, if these options are not available, please refer back to the participant's plan for more information. Enter the start and end dates of the service booking, noting that these dates cannot sit outside the date range of the plan. Then select Find Plan. Step two Select the button of the plan you want to work with. Note: if the participant's support relates to an 'in-kind program', please contact the NDIA for more information, otherwise continue. Step three You've reached the third stage of creating a service booking, you're almost there. Under the 'Support Details' heading, select the support category using the dropdown button for 'Support Budget'. There are two types available - 'category level', this is referred to as Support Budget in the Support Details section. And 'line item level', this is referred to as the Item Number on screen. In most cases, service bookings will be created on the category level. Note: occasionally a participant's plan may include a specific line item for a type of support. In this case, the service booking must be created at the line item level. If you are creating a support budget on the line item level, please refer to the 'NDIS MyPlace provider portal Step-by-Step Guide, part four - administering your services', on the NDIS website at www.ndis.gov.au/provider-portal-guides. Select the Support Budget category and enter the allocated amount. You will notice that the support budget has been moved to the 'Added Details section'. If the details are incorrect, you can edit or remove the entry using the action links. If the details are correct, select 'Next' to continue. Once you have selected 'Next' to continue, the support booking and item details display. Note: if you receive an error message, you must rectify the error as instructed before you can successfully create the service booking. Check that all details of the service booking are correct. If details of the service booking are incorrect, you can select 'Back' to edit. When you're confident the details are correct, you may wish to add explanatory notes to the 'Comments' field. Then tick the mandatory declaration and select 'Submit'. A green box will appear confirming your service booking has been successfully submitted. You're all done. To view your service bookings, select 'View Service Bookings' or select the MyPlace logo to return to the home page. We hope that this video tutorial has been useful. If you require further assistance, please refer to the 'NDIS MyPlace provider portal Step-by-Step Guide', found on the NDIS website at www.ndis.gov.au/provider-portal-guides. Refer to other service booking videos and resources at www.ndis.gov.au/service-bookings. Call the National Contact Centre on 1800 800 110. Or email the Provider Support team at provider.support@ndis.gov.au.

On 24 April 2018 the NDIA held a National NDIS Provider webinar. More than 2,160 people tuned in to participate in the webinar and submit questions to the panel. Our expert panel was facilitated by NDIA staff member, Matthew Wright and was made up of the following people: • Antonia Albanese, Head of Markets, Provider & Sector Development • Graeme Head, NDIS Quality and Safeguards, Commissioner Delegate • Andrew Donne, CEO, Endeavour Foundation • Hugh Packard, CEO, Valmar In our webinar we discussed pricing, the introduction of the Quality and Safeguards Commission and my place portal enhancements.

A guide to understanding, accessing & implementing a Positive Behaviour Support Plan under the NDIS. In this session of our Community Connect Series, Plan Tracker is joined by the wonderful team at ORS, including a behaviour support practitioner and psychologist, to cover the ins and outs of behaviours of concern and the NDIS. -- Looking for a Plan Manager? P 1800 549 670 E hello@plantracker.com.au https://www.plantracker.com.au/ndis-plan-management/

[Music plays] (Narrator) Once you are registered and have connected with participants, it’s time to get to work. This short overview of Section Five of the Provider Toolkit shows you how to follow the guidelines around making service agreements and service bookings. It’s not about telling you how to deliver your services, it’s about how to manage your services using the myplace provider portal. Once you’ve been chosen by a participant as their service or support provider, you should make a Service Agreement together. This is to be based on the participant's approved National Disability Insurance Scheme, or NDIS, plan. The Service Agreement outlines both of your expectations about the supports and services and how they’ll be delivered, to make sure you’re on the same page. Section Five has information on what you should put in your Service Agreement, as well as a link to a Model Service Agreement that you can use as a starting point. An Easy English Guide to Service Agreements can be used to make sure everyone understands what’s involved. After you’ve made a Service Agreement with a participant, you must create a Service Booking online using the myplace provider portal. The Service Booking outlines the details of the service you’ll provide to the participant, plus information such as the date of each appointment and how much money you’ll be paid. Both participant and provider need to accept the Service Booking before the service is delivered. The Provider Toolkit also has a link to detailed instructions in the step by step guide on using the myplace provider portal. The National Disability Insurance Agency, or NDIA, Terms of Business include rules and guidelines around managing and delivering services. It’s important to know and follow the Terms of Business to make sure that both participants and providers have a positive experience. Remember that you can refer to the Key Resources and Help and Support sections for more information at any time. Wherever you are in the provider pathway, we hope this Toolkit helps you understand the NDIS better, and what you have to do to make it a success. [Music plays]

[Music plays] (Narrator) Now that you are a newly registered National Disability Insurance Scheme, or NDIS provider, you can provide services to NDIS participants. You just need to find each other. If you are already delivering services to people with disability, you may not have to go out and find new clients. But to keep delivering services to clients who transition to the NDIS, you’ll have to make sure you’re meeting NDIS provider requirements. This short video shows you how to use the Section 4 of the Provider Toolkit to connect with participants. There are two main ways to reach NDIS participants. NDIS participants and Support Coordinators can find providers by using the Provider Finder search tool in both the myplace participant and provider portals. It’s important to keep your details up to date on myplace so participants can find you. NDIS participants can also be referred to you by their Support Coordinators or Local Area Coordinators. The NDIS is about giving people with disability more choice and control over who provides their services and supports. This means that participants may also find out about providers online, through advertising and marketing, word of mouth, or elsewhere. Consider what advertising options might work for you in your local area or more widely. As an NDIS registered provider, you can provide supports and services to all NDIS participants, whether they are self-managed, National Disability Insurance Agency, or NDIA, managed or plan manager managed. As the NDIS rolls out across the country, a competitive market for high quality and responsive providers will develop. There are opportunities for growth and expansion for organisations and businesses that give participants what they want and need. Remember that you can refer to the Key Resources and Help and Support sections for more information at any time. Wherever you are in the provider pathway, we hope this Toolkit helps you understand the NDIS better and what you have to do to make it a success. [Music plays]

Sarah from Plan Tracker is joined by Libby and Brendon from The Housing Hub to discuss housing. We're talking about the whole journey; from starting to explore housing options, to getting the details right, and moving in. Learn more - https://www.housinghub.org.au/

[Transcript] In our Participant Service Improvement Plan, we've set out what we're going to do over the next two years to deliver a better NDIS. As a part of these changes, we're looking at how we can provide the tools and information that participants and their support network may need to have more control over decisions that affect them. This decision-making process may be different for each participant. An NDIS participant can choose to make their own decision or work with a collection of people and resources to help them make decisions about their day-to-day life and NDIS plan. This support network could be their family and friends, paid support workers, unpaid community groups or NDIS planners and resources such as checklists. We want your feedback on how we can; support participants to get the information they need to make important decisions, increase a participant's choice and control over their NDIS plan, work better with the people who support participants, explore other supports for decision-making before appointing a nominee, make sure that participants are supported to make decisions when they need to and encourage others to support participants to be more in control of decisions that affect their lives. You can find out more in our support for decision-making consultation paper available on our website. If you are an NDIS participant, a family member or carer of an NDIS participant, an NDIS provider such as a support coordinator or a person that helps someone to make decisions, we want to know what you think about the support for decision-making process and how it could be done better. You can have your say in a number of ways. To find out more, visit ndis.gov.au/haveyoursay

Transcript: [Music plays] (Narrator) Have you registered and started delivering supports and services to people with disability as a National Disability Insurance Scheme, or NDIS, provider? You have? Well it’s time for you to get paid for your work. This overview shows you how to use Section 6 of the Provider Toolkit to process Payment Requests so you can get paid for your work. To get to this stage, you must already be across the NDIS pricing and payment guidelines but if you want a refresher they can be found at Section 2.8 of the Provider Toolkit. It’s important to remember that participants who self-manage their NDIS plans will pay you directly and you’ll then give them a receipt. For other participants, those who are National Disability Insurance Agency, or NDIA managed, or have a Plan Management Provider, you’ll need to make a Payment Request through the myplace provider portal. You can only put in this payment request after you’ve delivered the support or service. If you’ve submitted a Payment Request online, you don’t need to submit a physical invoice or receipt. When you login to myplace to make a payment request, you’ll need to have the following information handy, participant name, participant reference number, the dates you provided the support, support item reference number, support item price. You can also upload a Bulk Payment Request, which allows you to submit all your Payment Requests for a participant at once and be paid a lump sum. Your Payment Requests should be paid by the NDIS within two business days of submitting them. For more details about how to process Payment Requests and Bulk Payment Requests, check out the ‘Using myplace provider portal step by step guide’ and the ‘Bulk Payment Request Instructions step by step guide’. There’s even a short video on bulk payments. Remember that you can refer to the Key Resources and Help and Support sections for more information at any time. Wherever you are in the provider pathway, we hope this Toolkit helps you understand the NDIS better and what you have to do to make it a success. [Music plays]

To find out more about support coordination visit https://www.ndis.gov.au/participants/using-your-plan/who-can-help-start-your-plan/support-coordination [Transcript] What is support coordination? A support coordinator is a type of provider that can help NDIS participants to understand and use the supports in their NDIS plan. Depending on your individual needs and goals, you may receive NDIS funding for support coordination. This video explains why you might have support coordination funded in your plan and how a support coordinator can help you. Why do I have support coordination in my NDIS plan? When your NDIS plan is approved, you might receive funded support coordination to help you to use your plan to achieve your goals. Getting this type of funded support in your plan depends on your individual needs and circumstances, such as your disability or your personal situation. What can my support coordinator help me with? Your support coordinator can help you in many ways, depending on your preferences and choices. They will help you: - understand and use your NDIS plan - make the most of your funded supports - access community and mainstream services - build your ability to become more independent - connect with people in your life such as family, friends and carers to help you achieve your goals - connect with providers - and decide when you want to access supports and services, and how much you want to pay for these. They will also help you with your service agreements and service bookings. Over time, you may build the confidence and skills to manage your supports independently and you may not need support coordination in your plan. What should I expect from my support coordinator? Your support coordinator should always make sure you have choice and control over your goals and supports. Your support coordinator must treat you with respect and communicate with you in your preferred communication style. They should support you to make your own choices and should never make decisions on your behalf. Your support coordinator may support you to make decisions by breaking them down into smaller parts so they're easier to understand or showing you some different options. To ensure you are receiving safe and quality supports, support coordinators must keep up to date with current NDIS processes and the rules set out by the NDIS Commission. Where do I get a support coordinator from? You can look up registered support coordination providers located near you using the Provider Finder tool in the myplace portal. Your Local Area Coordinator or Early Childhood Partner may also help you find and connect with a support coordinator, or you can ask your family or friends for help. Before starting with your support coordinator, ask any questions that will help you make a decision about if you want to use them as a provider or not. If you're confident that this person is the right support coordinator for you, then we recommend that you have a service agreement in place. Your support coordinator will help you understand the service agreement. You can change support coordinators at any time if you are not happy with your support coordinator or level of service. Remember, you have choice and control in the supports you receive. This means you have the choice over who provides your supports and how they are provided. Find out more at ndis.gov.au or phone 1800 800 110.

Our Participant Service Guarantee provides us with clear direction to improve your experience with the NDIS. The legislated Participant Service Guarantee provides timeframes for key NDIS processes. For more information about service standards and timeframes, go to https://www.ndis.gov.au/about-us/policies/service-charter/participant-service-guarantee

[Music plays] (Narrator) The National Disability Insurance Scheme (NDIS) is a once in a generation, social and economic reform that will empower people with disability to choose and achieve their goals in inclusive communities and workplaces. So, how does the NDIS work? How is it different to the previous system and why should you register as an NDIS provider? This overview explains how to use Section One of the Provider Toolkit including, what is the NDIS, who people with disability will interact with through the NDIS, their roles, and the role of registered providers, what supports and services are funded, and importantly what will NOT be funded and what role providers have in supporting participants on different plan types. By registering as an NDIS provider, you’ll have the opportunity to provide supports to all participants, regardless of the type of plan they have. You’ll also get access to tools and support, and be a part of a once in a generation social and economic reform. There are some acronyms and terms you might not know such as LACs, ECEIs and SDAs but don’t be put off. They are easy to understand when you read the descriptions. There’s a glossary in the Key Resources section of the website to refer to if you find a new term you’re not sure about. The NDIS involves a lot of changes, both for providers and people with disability. All this new information may seem complicated at first but the changes will benefit people with disability, disability service providers and the wider community and we’re here to help make the transition as easy as possible. Encourage your colleagues or others who work with people with disability to watch these Provider Toolkit videos to learn more about how the NDIS works. At the end of the day, it’s about providing the supports that people with disability need to achieve their goals and participate in the community and workplaces to live an ordinary life. Remember that you can refer to the Key Resources and Help and Support sections for more information at any time. Wherever you are in the provider pathway, we hope this Toolkit helps you understand the NDIS better and what you have to do to make it a success. [Music plays]